Frequently Asked Questions

Answering your questions about Just So Care, our products and our services.

Yes, you do need wi-fi to use Konnekt but if you don’t have wi-fi, we offer the JustKonnekt 4G dongle which plugs into the USB port on the back of the Konnekt.

Once you make your purchase, one of our customer service representatives will discuss how you would like to customise your Konnekt. Your device will arrive pre-configured and ready for you to use by simply plugging it in to a power socket.

Konnekt uses Skype software which provides end-to-end encryption on Skype-to-Skype calls. At Just So Care we ensure only your trusted contacts who are pre-programmed into the device can call in or be called from the Konnekt, so that your calls are protected.

Konnekt with Captioning uses large fonts and easy-to-read subtitles that appear in real-time as conversation takes place. This is an additional feature to the standard Konnekt which is ideal for those who are hard of hearing, deaf or partially sighted. Captioning can remain on the screen to allow you more time to read.

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